Position: Temp to Perm customer service assistant
Company: MNC
Date Post: 04-Mar-10
Job ID: JobRef5



  • Follow up on inbound shipments and ensure timely delivery to consignee.
  • Monitor flight arrivals and ensure timely feedback on arrival information to customer
  • Ensure that discrepancy related to shipment is reported to customers and origin offices promptly
  • Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations
  • Achieve 100 % customer satisfaction at all times through understanding customers’ needs and handling requirements as well as ensuring 100% compliance
  • Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.
  • Answer all incoming calls promptly and politely
  • Develop good rapport with the customers
  • Ensure all data are entered into system timely and accurately
  • Ensure that freight and handling charges are billed to customers timely and accurately
  • Prepare and submit reports timely whenever required
  • Take up additional tasks as required to meet department’s needs


  • Minimum GCE ’O’ Level with at least 1 year’s of experience in similar capacity.
  • Meticulous individual with good organizational, interpersonal and communication skills.
  • Good team player.
  • Service-oriented, positive and pleasant personality.
  • Must possess initiative and adopt a positive and pro-active demeanor.
  • Committed to the job and work assignments given.
  • able to work overtime
  • Interested applicants, please email résumé indicating
    current/last drawn salary, expected salary & attach a photo to:
Kindly write the position you are applying for as the subject title on the email.

All applications will be handled with strict confidentiality
Only short listed applicants will be notified

Qualification O-Level
Yr(s) Experience 1
Zonal Segregation East
Salary basic on exp
Job Type Contract
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