Responsibilities:

• Follow up on inbound shipments and ensure timely delivery to consignee.
• Monitor flight arrivals and ensure timely feedback on arrival information to customer
• Ensure that discrepancy related to shipment is reported to customers and origin offices promptly
• Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations
• Achieve 100 % customer satisfaction at all times through understanding customers’ needs and handling requirements as well as ensuring 100% compliance
• Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.
• Answer all incoming calls promptly and politely
• Develop good rapport with the customers
• Ensure all data are entered into system timely and accurately
• Ensure that freight and handling charges are billed to customers timely and accurately
• Prepare and submit reports timely whenever required
• Take up additional tasks as required to meet department’s needs

Requirements:

• Minimum GCE ’O’ Level with at least 1 year’s of experience in similar capacity.
• Meticulous individual with good organizational, interpersonal and communication skills.
• Good team player.
• Service-oriented, positive and pleasant personality.
• Must possess initiative and adopt a positive and pro-active demeanor.
• Committed to the job and work assignments given.
• able to work overtime
Interested applicants, please email résumé indicating
current/last drawn salary, expected salary & attach a photo to:

daniel@universalworkforce.com.sg
Kindly write the position you are applying for as the subject title on the email.

All applications will be handled with strict confidentiality
Only short listed applicants will be notified